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Above and bayond good customer help |
November 29, 2011 |
| Reviewer:
Nick Vonas from Brookshire, TX 77423
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I want to thank you for a couple of things that I think went above and
beyond good customer help.
First thing - I had ordered an ATEC 1600K install kit along with some
parts. However I found that the kit was missing one of the seal
installer rings. I contacted T-Parts USA to explain what happened, but
figured that I would either have to buy the part or do without it and
that it would probably be a real pain to resolve and that nobody would
believe that it was missing.
Next thing I know I get an email from someone named Ian saying that the
part had already been shipped, no problem, no issue, no questions. This
was pretty exceptional as far as I''m concerned.
Second thing - I placed an order for just a couple of things for a 2002
Crown Vic as well as a rear seal for a 91 Silverado. I received the
order along with a note from someone named Jim - the note said that he
thought that maybe I had meant to order a rear seal for the 2002 CV, not
the Chevy, so he included a rear seal for the CV as well just to be
sure.
That is amazing especially since I am not a large-order customer. Maybe
you guys do this all the time, but to me that sets a standard that I
wish other companies would follow. My orders have just been a drop in
the bucket but I am bypassing local suppliers to continue to order from
you.
Please pass this along to the folks that I mentioned above and also to
whoever runs the place. Can''t tell you how pleased I am with you.
Enjoy your holidays and many thanks..
Nick Vonas
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